RETURNS & REFUND POLICY
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to info@mazingmerch.com.au. In many cases, action (in the form of replacement or refund) can be taken as soon as substantiation of the claim has been provided by the customer.
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If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Mazing Merch for inspection before a determination can be made as to the state of the product.
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We are happy to exchange faulty goods providing your return reason has been accepted and our conditions have been met.
WHO COVERS THE RETURN SHIPPING COST?
Mazing Merch will arrange returns in cases where items have arrived in damaged condition or are confirmed by a Mazing Merch representative to be defective. In these cases, the customer should contact Mazing Merch Support (info@mazingmerch.com.au) before placing a package back in transit. You need to include the original receipt, and the item must be in original condition and not worn/used.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Mazing Merch reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Mazing Merch support as to how the return should be handled prior to placing the items back in transit to Mazing Merch.
HOW TO RETURN AN ITEM
Email info@mazingmerch.com.au to request a return. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for your return request in your message and indicate any preference for a replacement (whether exchanging for an identical product or selecting an alternate style, size or colour), or a refund. We do not refund for change of mind.
If the reason is damaged or faulty, please upload an image to email to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds, or any external circumstances).
If you have requested an exchange in a different size or style, an email will be sent letting you know the availability of your request.